Energy Bills Relief Scheme

26th September 2023

The Government provided temporary support to Non-Domestic energy users to help with the rising cost of energy.   Business Power and Gas Limited (BPG) engaged with the Government as part of the initiative, which was named the Energy Bills Relief Scheme (EBRS).

The EBRS scheme applied to the following:

  • Fixed contracts agreed on or after 1 December 2021
  • Deemed contract customers
  • Flexible contracts where the weighted average purchase price exceeds the EBRS Supported Wholesale Price.
  • Customers with related financial instruments in place to manage risks outside of physical hedges (e.g. CPPAs, financial derivatives).   The actual process of accessing this support will be confirmed by the Government in due course.


The scheme applied to energy usage from 1 October 2022 to 31 March 2023, and ran for a six-month period for all non-domestic energy users. The discount were automatically applied to bills by BPG where applicable.

The following link has been published by the Government with all the information currently available about the Scheme. For further details please refer to the following website: Energy Bill Relief Scheme: help for businesses and other non-domestic customers – GOV.UK (

The scheme rules, guidance and documents are also available on the following website: Energy Bill Relief Scheme (EBRS): scheme documents – GOV.UK (

If you have any questions regarding the scheme, please contact our Account Services team on 0843 504 7799 or email us on We are open Monday to Friday 9am to 5:00pm excluding Bank Holidays.

Energy Bill Relief Scheme (EBRS) and Qualifying Financially Disadvantaged Customers (QFDC)

In accordance with the Energy Bill Relief Scheme (No.2) Rules 2022, a Qualifying Financially Disadvantaged Customers (QFDC) discount was applied to our Standard Deemed Rates. QFDC customers received an additional discount on energy consumed from the 11th November 2022 to the 31st March 2023. The discount was automatically applied to all eligible QFDC customers and displayed as a line item on the invoices. Eligible customers received a letter or e-mail with the invoices, in accordance with their contact preferences.

The Deemed Rates for Electricity from 01/10/2022 were as follows:

Profile Class

All Units (p/kWh)

Standing Charge (p/day)

Other Costs

01, 02, 03, 04



00 (Half Hourly)

75 (+ Distribution and Transmission Costs)


Metering / DC / DA & Reactive Power

The QFDC rate for Electricity is 73p/kWh


The Deemed Rates for Gas from 01/10/2022 were as follows:

Profile Class

Supply Point Threshold (kWh)

All Units (p/kWh)

Standing Charge (p/day)

Small Supply Point (SSP)

< 73,200



Large Supply Point (LSP)

> 73,200



The QFDC rate for Gas is 19.5p/kWh


Security Awareness

It is possible that businesses may receive fraudulent texts, emails and calls from external entities purporting to be energy suppliers or regulatory bodies regarding the Energy Bills Relief Scheme.  This may include requests for bank details stating that these are required in order to pay the discount direct into business bank accounts.  Please do not engage with any such request.

We confirm that BPG would not contact our customers unsolicited and reaffirm that the discount will be automatically applied to the monthly billing.   No action is required by any eligible customer to access the discount.

If you receive a call or correspondence and do not think it’s us, please take the following steps:

  1. Confirm that you believe the call is false and that you will return the call

Call BPG on our published telephone number, 0843 504 7799, or email us on