Frequently Asked Questions
What are the benefits of Smart meters?
All BPG electricity contracts offer a Smart meter to be installed at site where possible free of charge. A Smart meter is designed to provide us with accurate, regular information about your energy usage, allowing us to provide accurate invoices and reduce the impacts of estimated invoices.
How do I read my meter?
To view more details on how to read a meter please click here to download our helpful PDF.
Why has my bill been estimated?
This may be due to us not receiving a meter reading from you in time for our invoicing period. To ensure readings are utilised for your next invoice, please provide these on the nearest business day following the 8th of each month. The estimate will be based on previous usage on the account, as well as information provided to us from the electricity industry regarding your meter type/size.
I’ve had a power cut – What should I do?
The first port of call would be to contact the electricity distribution company for your area (the numbers for which can be found on the back of your invoice, alternatively click here.
If they are unable to resolve the problem you should contact us during our opening hours (Monday – Friday 8:30-17:30) and we will advise on the next steps.
How do I contact the customer service team?
For all general enquiries, you can contact our customer service team by any of the following methods;
Phone – 0843 504 7799
Email – Customer.Services@BPGenergy.com
Post – Business Power & Gas, Jubilee House, Lytham, FY8 5FT
My electricity meter appears to be consuming too many/not enough units. Can this be checked?
Please contact our customer services team who will analyse your usage over the period in dispute. Following the analysis we will then proceed further by either suggesting an electrician to test any appliances that could be drawing more electricity or send one of our meter operators to investigate the meter.
My opening/closing read is incorrect. What should I do?
In the first/last week of your supply with BPG, we will make every effort to contact you to obtain an actual change of supply reading. If we have obtained a reading but this doesn’t appear on your bill, this can be down to various industry interventions. We can however rectify this in a very simple manner. Please contact our customer service team with a new meter reading, along with any historical readings you have to hand. We will then take care of the rest. We advise most reading disputes are resolved within 15 days.
What information do I need to provide when moving out of a premises?
In order for us to close your account and send a final invoice we require an up to date meter reading and forwarding address to send the final invoice. We may request lease agreements or other documents prior to processing a change of tenancy. If you know the details of the new tenants taking over the premises please forward them to us. If you are moving to new premises and want to continue being supplied by BPG we can arrange a quote to continue our relationship.
I've just moved in and I'm receiving bills for the previous tenant, what should I do?
Please contact us on 0843 504 7799 and we'll be happy to help. Please note that we will require a current meter reading and the date that you moved in to the premises. We'll then put the new account in your business name. Alternatively you can complete and return a Change of Tennancy form and one of our advisors will get back to you ASAP.
What are my current electricity rates?
The rates of your contract can be found in your welcome pack or on your monthly invoice.
What is the term of my contract?
The term of your contract can be found in your welcome pack.
How do I make a complaint?
A copy of our complaints procedure can be found here.