Emergency numbers

Electrical emergencies

Your electricity network operator looks after the safety and security of your electricity supply. Please contact one of the operators below in the event of an electrical emergency or power outage.

MPAN First 2 Digits Network Operator Phone Number
10 UK Power Networks (Eastern England) 0800 783 8838
11 Western Power Distribution plc (East Midlands) 0800 6783 105
12 UK Power Networks (London) 0800 783 8838
13 SP Energy Networks (Merseyside, Cheshire, North Wales) 0800 001 5400
14 Western Power Distribution plc (West Midlands) 0800 6783 105
15 Northern Powergrid Limited (North East) 0800 668 877
16 Electricity North West Limited (North West) 0800 195 4141
17 Scottish & Southern Energy (North Scotland) 0845 300 999
18 SP Energy Networks (Central and Southern Scotland) 0800 092 9290
19 UK Power Networks (South East) 0800 783 8666
20 Scottish & Southern Energy (Southern England) 0800 072 7282
21 Western Power Distribution plc (South Wales) 0800 6783 105
22 Western Power Distribution plc (South West England)
0800 6783 105
23 Northern Powergrid Limited (Yorkshire) 0800 375 675

Gas emergency services

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately on 0800 111 999 (24 hours a day).

Also:

• Open all doors and windows to ventilate the property.

• Do not turn on/off any electrical switches.

• Extinguish all naked flames, do not smoke, strike matches or do anything which could cause ignition.

• If there are any electrical security entry phones/locks, please open door manually.